MoveMed UK Privacy Policy
What is a Privacy Notice?
Under data protection law, you, as a patient of MoveMed UK, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.
Who We Are
For the purposes of processing your personal data under data protection law, we are the data Controller. Our details are:
MoveMed UK, White Oak Leisure Centre, Hilda May Ave, Swanley BR8 7BT
Tel: +44 7845 909429
Email: movemeduk@icloud.com
The Personal Data We Process and What We Do with It
We record and use the following categories of personal data: name, address, email, telephone numbers, date of birth, and health data relevant for treating you at our clinic. For those using health insurance policies, we also collect details of your policy in order to invoice your treatment and collect payment.
Our lawful basis for storing and using this data is contract, legitimate interests, and compliance with legal obligations. We are obligated to store and use your health data as we are a recognised healthcare provider medicolegally.
We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees and processors in the proper performance of their duties.
How We Obtained Your Data
Your personal data has been collected directly from you via our new patient registration procedure and health information given to the practitioner. Occasionally, we also collect personal data from a third-party referrer such as a consultant, GP, or insurance agent.
Sharing Your Personal Data
We only share your personal data with a third party with your explicit consent, where, for example, we are co-managing your case with another healthcare professional or communicating with an insurer. On rare occasions, there are circumstances where a solicitor may legally request details or treatment notes.
Retaining Your Personal Data
We will retain data on adults for a period of seven years after your last treatment and for minors until they also reach the age of 25, as this is a requirement of a registered Chiropractor in the UK.
We occasionally do email mail-outs with offers for existing patients and their friends and family or with changes and updates at the clinic. If you would prefer not to receive these, please tell a member of staff who will ensure you are removed from the mailing list.
Your Rights
As we process your personal data, you have certain rights: the right to be informed, the right to access, the right of rectification, the right of erasure, and the right to restrict and object to processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to the clinic, whose details are shown above. Please provide the following information: your name, address, telephone number, email address, and details of the information you require.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly, and any necessary corrections to your data will be made without undue delay.
If you believe we should erase your data, please contact the clinic, whose details are shown above.
If you believe we are using your data in a way that you did not understand or agree to and wish to restrict such processing, please contact the clinic, whose details are shown above.
Where you have provided explicit consent for us to process your data, you have a right to withdraw this consent at any time.
Data Breaches
Should your personal data under our control be lost, stolen, or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach, and the steps we are taking to deal with it.
Should You Wish to Complain
You can contact the British Chiropractic Association if you have concerns about or wish to make a complaint about the way we are processing your data at enquiries@chiropractic-uk.co.uk or alternatively our governing body, the General Chiropractic Council at enquiries@gcc-uk.org.
MoveMed UK Disclaimer:
(Website, Publications, and Media)
General Disclaimer
The content on this website and associated media platforms is provided for informational purposes only and should not be considered a substitute for professional medical advice. If you require professional medical guidance, please consult your healthcare provider.
The information available on movemed.co.uk and the MoveMedUK social media accounts (@movemeduk) is intended for general information only. While we endeavour to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the content on the website, social media, or related graphics for any purpose. Any reliance you place on this information is strictly at your own risk.
Not a Substitute for Professional Advice
The content provided on our website and social media platforms is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the guidance of your GP, chiropractor, or another qualified healthcare provider with any medical concerns you may have. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or social media.
No Guarantees
The effectiveness of chiropractic care, exercise therapy, myofascial therapy, dry needling, and any other treatments discussed on our platforms can vary between individuals. We do not guarantee that you will achieve the same results as others who have undergone similar treatments. Treatment outcomes depend on various factors, including the nature of your condition, your adherence to the recommended treatment plan, and your overall health.
Limitation of Liability
To the fullest extent permitted by law, Dr. Cuan Wayne Coetzee, MoveMedUK, its owners, practitioners, and employees shall not be liable for any loss or damage, including but not limited to, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of or in connection with the use of this website or our social media platforms. This limitation of liability includes any injury or harm resulting from the application of techniques, exercises, or treatments mentioned on our pages.
External Links
Our website and social media platforms may include links to external websites that are not controlled by Dr. Cuan Wayne Coetzee or MoveMedUK. We have no control over the content, nature, or availability of these sites, and the inclusion of any links does not imply endorsement or recommendation of the views expressed within them. Dr. Cuan Wayne Coetzee and MoveMedUK are not responsible for any content or services provided on external sites.
Changes to Content
Dr. Cuan Wayne Coetzee and MoveMedUK reserve the right to change, update, or correct the information on our website and social media platforms at any time without prior notice. However, we are under no obligation to update or maintain the currency of content on these platforms.
Use of Content
All content, including text, graphics, logos, images, and videos, is the intellectual property of Dr. Cuan Wayne Coetzee and MoveMedUK unless otherwise stated. Unauthorised use, duplication, or distribution of this material without explicit written permission from Dr. Cuan Wayne Coetzee or MoveMedUK is strictly prohibited and may result in legal action.
Acceptance of Terms
By using our website and social media platforms, you acknowledge and accept this disclaimer and agree to assume all risks associated with the use of any information or services provided.
Contact Us
If you have any questions regarding this disclaimer, please contact us at movemeduk@icloud.com.
This disclaimer is subject to periodic updates. For the most current version, please refer to our website.
© 2024 Dr. Cuan Wayne Coetzee. All rights reserved.
MoveMed UK Disclaimer:
Neural Re-Education (NRE)
Neural Re-Education (NRE) is the name given to a proprietary treatment protocol and tool developed by Dr. Cuan Wayne Coetzee. While NRE incorporates established principles of manual therapy, pain neuroscience education and exercise therapy, the specific methodology and application within the NRE framework are unique to Dr. Coetzee's practice.
Treatment Scope:
Patient education (and tools like NRE) may be used as part of chiropractic care for conditions such as acute and chronic backache, headaches arising from the neck, and joint pains, in line with ASA and CAP accepted claims for chiropractic treatment. For a full list of conditions we treat, please consult our website or speak directly with Dr. Coetzee.
Medical Disclaimer:
NRE as an educational tool is not a substitute for professional medical advice, diagnosis, or treatment. Results may vary, and the efficacy may differ based on individual circumstances. Patients are advised to consult with a qualified healthcare professional before starting any new treatment regimen.
Intellectual Property:
The term "Neural Re-Education (NRE)" and associated materials are the intellectual property of Dr. Cuan Wayne Coetzee. Unauthorised use, reproduction, or distribution is prohibited.
Qualifications:
Dr. Cuan Wayne Coetzee is a registered chiropractor with the GCC and uses the title "Doctor of Chiropractic" as a courtesy title. This does not imply holding a general medical qualification.
This disclaimer is subject to periodic updates. For the most current version, please refer to our website.
© 2024 Dr. Cuan Wayne Coetzee. All rights reserved.
Informed Consent:
All services offered by MoveMed UK, Dr Cuan Wayne Coetzee or Associated employees
In-Person Treatments and Online Consultations
Introduction
You are considering, or have decided to undergo, chiropractic care, which may include in-person sessions or online consultations. This document provides important information about chiropractic treatment, including the nature of care, potential risks, benefits, and alternatives. Our goal is to ensure you feel fully informed and comfortable with your treatment options. Please read this document carefully and feel free to ask any questions or express concerns to your chiropractor at any time.
Nature of Chiropractic Treatment
Chiropractic care is a holistic approach that focuses on the body's natural ability to heal and improve function. Treatments may include, but are not limited to:
Spinal manipulation or adjustments: Gentle, manual techniques to improve joint function and alleviate discomfort.
Soft tissue manipulation: Techniques that help relax muscles and improve circulation.
Exercise recommendations: Personalised exercises to support your recovery and strengthen your body.
Dry needling or acupuncture: Use of fine needles to relieve muscle tension and pain.
Postural and lifestyle advice: Guidance on posture, ergonomics, and lifestyle changes to support overall well-being.
Benefits of Chiropractic Treatment
Chiropractic care aims to support your journey towards better health by:
Reducing pain and discomfort.
Improving mobility and physical function.
Enhancing overall health and well-being.
Risks and Side Effects
While chiropractic care is generally safe, as with any healthcare intervention, there may be potential risks or side effects, including:
Temporary discomfort or increased pain following treatment.
Stiffness or soreness, especially after initial sessions.
Headaches or fatigue as your body adjusts.
Rare but serious complications, such as stroke or spinal injury (see attached document on Risks and Complications for more information).
It is important to communicate any discomfort or concerns to your chiropractor immediately.
Alternatives to Chiropractic Treatment
You have the right to explore alternative treatment options, which may include:
Manual therapies: Such as physiotherapy, osteopathy, or massage therapy.
Medical management: Including medication or injections recommended by your GP.
Surgical interventions: In cases where surgery may be deemed necessary by a medical professional.
Self-management or no treatment: Managing your condition independently, with lifestyle modifications and self-care strategies.
Patient Responsibilities
Your active participation is crucial to the success of your care. To achieve the best outcomes, we ask that you:
Provide accurate and complete information about your medical history.
Follow the treatment plan and any recommendations made by your chiropractor.
Inform your chiropractor of any changes in your condition, symptoms, or medication.
Confidentiality and Data Protection
We take your privacy seriously. All personal and medical information will be treated confidentially and managed according to the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Information will only be shared with your consent or as required by law.
Legal Considerations
This consent form complies with UK laws and regulations governing chiropractic practice, including:
The Chiropractors Act 1994.
General Chiropractic Council (GCC) Code of Practice and Standards of Proficiency.
Health and Safety at Work Act 1974.
Consumer Rights Act 2015.
Voluntary Consent
By signing this document, you confirm that you have read and understood the information provided. You are aware of the nature, benefits, risks, and alternatives to chiropractic care and consent to treatment willingly.
Right to Withdraw Consent
You have the right to withdraw your consent at any time, without impacting the quality or availability of your future care. Your decision will always be respected.
Patient Declaration
I have read and understood the information presented in this consent form. I have had the opportunity to ask questions and receive clear answers. I consent to chiropractic treatment, including acupuncture, dry needling, and other therapeutic interventions as recommended. I understand that I can withdraw my consent or discontinue treatment at any time. I acknowledge that treatments must be paid for in advance or on the day of treatment and that I am aware of the cancellation policy, including fees for appointments cancelled with less than 24 hours' notice. I consent to appropriate physical examinations, treatments, and advice provided as part of my care.
Important Notice:
Chiropractic care, including techniques such as dry needling, is designed to support overall well-being and enhance your quality of life. It is not a cure for any specific condition, and individual results may vary. Our approach is rooted in current clinical evidence and best practices, and we are committed to helping you achieve your health goals safely and effectively.
Risks and Complications
Understanding the Risks of Chiropractic Care and Dry Needling
Chiropractic care and dry needling are generally safe, effective therapies used to enhance well-being, reduce pain, and improve movement. However, as with all healthcare interventions, there are potential risks. While serious complications are exceedingly rare, it is important to be informed about them to make the best decision for your health.
Stroke
There have been concerns about the risk of stroke associated with spinal manipulation, especially in the neck. Current research, including a study by Cassidy et al. (2008), suggests no direct causal link between chiropractic adjustments and vertebral artery dissection, a type of stroke. The risk is estimated at about 1 per 3 million cervical manipulations, and it remains a topic of debate within the medical community. It is essential to communicate any history of neck pain, headache, or arterial issues with your chiropractor to ensure the safest possible care (Cassidy et al., 2008).
Disc Herniations
Chiropractic adjustments are typically safe and effective for spinal health. However, there is a very low risk of aggravating existing disc herniations, which could occasionally require further medical intervention. A review by Oliphant (2004) found this risk to be approximately 1 in 3.7 million manipulations, highlighting the rarity of such events. Patients with known disc issues should communicate their condition clearly to allow for careful, tailored adjustments (Oliphant, 2004).
Cauda Equina Syndrome
Cauda Equina Syndrome is an extremely rare but serious condition that may occur after spinal manipulation, characterised by symptoms such as severe back pain, loss of bladder or bowel control, and numbness in the saddle area. This condition requires immediate medical attention. The estimated risk is less than 1 per 100 million manipulations, making it an exceptionally rare occurrence (Triano et al., 1995).
Soft Tissue Injury
Occasionally, minor strains or sprains to muscles or ligaments can result in temporary discomfort following chiropractic adjustments. These incidents are generally mild, self-limiting, and do not lead to long-term issues. While precise data on incidence rates are limited, these occurrences are considered rare and usually resolve with minimal intervention and rest.
Rib and Other Fractures
Fractures, particularly of the ribs, are uncommon but may occur, especially in individuals with osteoporosis or other bone-weakening conditions. Careful assessment and modification of techniques help minimise this risk. Research indicates that with appropriate methods, the likelihood of fractures is significantly reduced (Carnes et al., 2010).
Physical Therapy Burns
In rare instances, burns or skin irritation can occur from the improper application of heat or cold therapies used in conjunction with chiropractic care. Adhering to recommended guidelines and proper application techniques minimises these risks, making them largely preventable.
Soreness
Mild soreness following chiropractic adjustments is relatively common and typically reflects the body's natural response to manual therapy. This type of soreness is usually short-lived, resolving within 24-48 hours, and is not considered a significant clinical concern (Senstad et al., 1996).
Dry Needling Specific Risks
Dry needling is generally well-tolerated, but it does carry minimal risks. The most serious, though extremely rare, is pneumothorax (collapsed lung), which is highly unlikely with skilled application. More common side effects include bruising, minor bleeding, and temporary soreness. A review by Brady et al. (2014) found these adverse effects to be mild and infrequent, making dry needling a safe addition to care when performed by trained professionals (Brady et al., 2014).
Important Notice:
Chiropractic care, including dry needling, aims to support your overall health and well-being, but it is not a guaranteed cure for specific conditions. Outcomes vary from person to person, and it is important to maintain open communication with your healthcare provider about your needs, expectations, and any changes in your condition.
References:
Cassidy JD, et al. "Risk of Vertebrobasilar Stroke and Chiropractic Care: Results of a Population-Based Case-Control and Case-Crossover Study." Spine. 2008.
Oliphant D. "Safety of Spinal Manipulation in the Treatment of Lumbar Disk Herniations: A Systematic Review and Risk Assessment." Journal of Manipulative and Physiological Therapeutics. 2004.
Triano JJ, et al. "Manipulation and Mobilization of the Lumbar Spine: A Systematic Review of Effectiveness and Risks." Spine Journal. 1995.
Carnes D, et al. "Adverse Events and Manual Therapy: A Systematic Review." Manual Therapy. 2010.
Senstad O, et al. "Frequency and Characteristics of Side Effects of Spinal Manipulation Therapy." Spine. 1996.
Brady S, et al. "Adverse Events Following Dry Needling: A Systematic Review." Acupuncture in Medicine. 2014.
Terms & Conditions
Introduction
Please read these Terms & Conditions carefully before using movemed.co.uk, @movemeduk, or services provided by Dr. Cuan Wayne Coetzee (collectively referred to as the “Site”). These Terms & Conditions set forth the rules and guidelines governing your access to and use of the Site, including browsing, purchasing, or downloading any courses, programmes, services, or products offered. By using the Site, you acknowledge and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately. You must be at least 18 years old to use the Site. Access by anyone under 18 is strictly prohibited.
Definitions:
“Company,” “We,” “I,” “Our,” or “Us”: Refers to movemed.co.uk, @movemeduk, or Dr. Cuan Wayne Coetzee.
“Content”: All written, visual, video, or audio information on the Site, including emails, blog posts, graphics, newsletters, designs, documents, templates, and other materials.
“Personal Information”: Information that identifies or can be used to identify a person, such as name, address, email address, telephone number, and credit card information.
“Site, Courses, Services, and/or Products”: Includes the Site, Content, email lists/newsletters, social media posts, courses, coaching services, guides, eBooks, forms, worksheets, workbooks, webinars, and other materials.
“Site”: Refers to movemed.co.uk and all associated pages, tabs, landing pages, and sub-pages. “Site” also refers to Dr Cuan Wayne Coetzee’s services and treatments.
“You” or “Your”: Means the user, customer, or viewer of the Site.
Consent
By using the Site and/or making a purchase, you agree to comply with these Terms & Conditions, our Privacy Policy, and Disclaimer. You confirm that you are at least 18 years old. Access to the Site by anyone under 18 is strictly prohibited.
Please see specific treatment and consultation informed consent documents.
Site Rules
You agree not to:
Abuse, harass, or harm others through the Site.
Post or transmit content that is obscene, offensive, defamatory, pornographic, abusive, or infringes on intellectual property rights.
Use the Site for unlawful or unauthorised purposes.
Post or transmit unsolicited or spam content.
Distribute copyrighted material without permission.
Promote or sell any content, services, or products other than those offered by us.
Copy, download, share, or transmit our intellectual property without explicit permission.
Disclaimer
The Site’s Content is intended for informational purposes only and is based on personal experience. We are not licensed medical professionals. Consult your physician before making any lifestyle, dietary, or exercise changes based on our Content.
Agreement to Terms:
By using the Site or purchasing from it, you confirm your acceptance of these Terms & Conditions.
Changes to Terms:
We reserve the right to modify these Terms & Conditions at any time. Updated Terms will be posted on the Site with the “Updated on” date. Continued use of the Site after changes constitutes acceptance of the revised Terms. If you disagree, please discontinue use.
Third-Party Links:
The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites. Review their terms and privacy policies before engaging with them.
Intellectual Property:
All Content on the Site, including text, some graphics, the logos, some images, and some videos, is the property of movemed.co.uk, @movemeduk, or Dr. Cuan Wayne Coetzee and is protected by copyright, trademark, and other intellectual property laws. Unauthorised use is strictly prohibited and may result in legal action.
Limited License:
You are granted a limited, non-exclusive, non-transferable license to use the Site and its Content for personal, non-commercial use only. Any unauthorised use, reproduction, or distribution of the Site’s Content is strictly prohibited.
License to Us:
By submitting comments, feedback, or documents on the Site, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, and distribute your submissions in connection with our business.
Purchase & Access:
Purchases grant you a limited license to access and use the purchased Content. Sharing, redistributing, or reselling the Content without explicit permission is prohibited. You are responsible for safeguarding your access credentials.
Sharing Content:
To share our Content for commercial purposes, you must obtain written permission. For personal sharing, you must credit us by linking directly to the Site.
No Claims Regarding Results:
Testimonials and examples on the Site are individual experiences and not guarantees of specific outcomes. Results vary based on individual circumstances.
No Warranties:
The Site, Courses, Services, and Products are provided “as is” without warranties of any kind, express or implied. We do not warrant that the Content will be error-free, uninterrupted, or secure.
Release of Liability:
By using the Site, you agree to release movemed.co.uk, @movemeduk, and Dr. Cuan Wayne Coetzee from any claims, liabilities, or damages arising from your use of the Site and its Content.
Errors & Omissions:
We strive to provide accurate and up-to-date information but cannot guarantee its accuracy. You are responsible for independently verifying any information before relying on it.
Refund Policy
Refunds are not issued for services or products unless otherwise stated. For any queries, please contact us directly.
Payment & Purchases
Payments may be made by credit card or other approved methods. You authorise us to charge your payment method for purchases. You are responsible for ensuring sufficient funds and resolving any payment failures. Chargebacks will be contested, and repeated chargebacks may lead to restriction of services.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Site, its Content, or products. Our total liability is limited to the amount paid for the service or product.
Defence & Indemnification
You agree to defend, indemnify, and hold harmless movemed.co.uk, @movemeduk, and Dr. Cuan Wayne Coetzee from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms & Conditions.
Termination
We reserve the right to terminate or suspend your access to the Site and Services at our sole discretion if you breach these Terms & Conditions.
Entire Agreement
These Terms & Conditions, along with our Privacy Policy and Disclaimer, constitute the entire agreement between you and us regarding your use of the Site and supersede all prior agreements, communications, and proposals.
Severability
If any provision of these Terms & Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
Privacy & Security
Please refer to our Privacy Policy for information on how we handle and protect your personal data.
Contact Information
For any questions or concerns about these Terms & Conditions, please contact us at:
Email: movemeduk@icloud.com
Address: White Oak Leisure Centre, Hilda May Ave, Swanley BR8 7BT
Phone: +44 7845 909429
Updated: September 2024
© 2024 Dr. Cuan Wayne Coetzee. All rights reserved.